We are looking for an experienced CRM Functional Consultant to join a US-based project. The ideal candidate should have strong expertise in CRM processes, business analysis, stakeholder management, and translating business requirements into effective CRM solutions. The consultant will work closely with business users, technical teams, and project stakeholders to ensure successful CRM implementation and optimization. Key Responsibilities • Gather, analyze, and document business requirements and translate them into CRM functional specifications. • Conduct workshops, stakeholder discussions, and requirement-gathering sessions with business teams. • Configure and support CRM modules, workflows, dashboards, reports, and business processes. • Collaborate with technical teams during design, development, testing, and deployment phases. • Perform gap analysis, solution validation, user acceptance testing (UAT), and end-user training. • Provide functional support, process improvement recommendations, and ensure CRM best practices are followed. Required Skills • 5+ years of experience as a CRM Functional Consultant. • Strong understanding of CRM business processes including Sales, Marketing, Customer Service, and Case Management. • Experience working with CRM platforms such as Microsoft Dynamics 365 CRM, Salesforce, HubSpot, Zoho CRM, or similar solutions. • Expertise in requirement gathering, business process mapping, and documentation. • Experience in UAT, stakeholder management, and change management. • Strong communication and client-facing skills. • Ability to work independently in a remote environment and collaborate with global teams.
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