The Junior Developer – BMC Helix Platform role involves supporting the development, configuration, and maintenance of business workflows in the BMC Helix ecosystem, contributing to global IT operations within a matrix organization. Responsibilities: • Handle incidents and service requests in BMC Helix, including logging, triage, and resolution, adhering to ITIL processes and SLAs. • Diagnose issues, troubleshoot problems, and apply fixes. • Update tickets with accurate information including categorization and actions taken. • Monitor assigned queues, follow up on pending items, and escalate critical cases. • Contribute to knowledge articles and document resolutions. • Assist in the development and configuration of BMC Helix solutions. • Support implementation of business workflows and basic customizations. • Help translate business requirements into platform configurations. • Participate in Agile ceremonies and collaborate with senior developers. • Document technical changes and perform unit testing. • Develop knowledge of the BMC Helix platform and seek feedback from seniors. Must Haves: • Experience with BMC Helix or related ITSM platforms. • Understanding of ITIL processes and service management. • Basic skills in development and configuration on BMC Helix. • Ability to troubleshoot and resolve incidents. Nice to Haves: • Experience with Agile methodologies. • Familiarity with documentation tools and knowledge sharing practices. • Knowledge of dashboard creation and asset management.
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