Deepanshu Pandey

Site Reliability Engg. (Production Support) @ NetSpend

Jan 2024 — Present

• Orchestrated 26 rapid release deployments annually across PROD and CERT environments, achieving 100% success rate and maintaining zero production downtime.
• Managed a Puppet-based configuration management system for a fleet of 500 Linux nodes, ensuring 100% configuration consistency across Dev, QA, and Production.
• Implemented GitOps workflow for puppet using GitLab, enabling automated code deployments and peer-reviewed infrastructure changes.
• Troubleshoot issues related to puppet.
• Deployed Multiple microservices and F5 using puppet.
• Ensuring that deployed applications function correctly and efficiently.
• Conducting analysis, investigation, diagnosis, and problem-solving to identify, troubleshoot, and resolve production issues.
• Assisting Service Managers in delivering services while meeting service level agreements (SLAs).
• Performed hotfix deployments to resolve critical production issues.
• Ensures that issues are fully documented within the relevant reporting systems.
• Managed and updated property and configuration files for production and certification environments.
• Handled secure property configurations using Vault.
• Conducted application restarts and coordinated server reboots for scheduled patching activities.
• Proactively monitored applications and infrastructure using tools such as Dynatrace, Splunk, Xymon, and other relevant production support channels.
• Configured F5 load balancers, vanity URL redirects, proxy passes, and Apache setups.
• Managed job lifecycle operations (promotion, pausing, restarts) within Tidal Scheduler as needed.
• Upgraded Tidal and Axway API Gateway on Linux machines.
• Created new Axway API Gateway setups for different clients and resolved issues in case of transmission failures or partner requests.
• Performed disk space cleanup and provisioned additional storage as required.
• Set up new applications, including configurations for F5, port management, property and conf files, and monitoring dashboards.
• Acted as a liaison with external partners (e.g., PFG, associations, banks) to resolve issues and coordinate maintenance activities.

Atlassian DevOps @ Publicis Resources

May 2021 — Jan 2024

• Experience with CI/CD tools like Jenkins.
• Experience with configuration management tools with Ansible.
• Resolved critical application outages through in-depth root cause analysis and strategic bug fixes, reducing system downtime by 25% and ensuring continuous service for 10,000+ users.
• Patching support for applications of Linux.
• Installation, setup, maintenance, Upgrade, backup & recovery on Linux server applications.
• Upgrade applications to latest versions.
• Migration support for applications from one server to another.
• Monitoring of application / server using Prometheus/Grafana and SolarWinds.
• Hosting applications environments includes Nginx.
• Basic understanding of Database concepts & SQL queries.
• Incident Management support using Service Now and JSM.
• Change DNS of Applications.
• Resolve LDAP connectivity issue in applications.
• Sonar administrator.
• Debug sonar issues and encryption in sonar.
• Setup complete application from scratch on server.

MBA

Aligarh Muslim University

2019

Bachelor’s in science

Aligarh Muslim University

2016

Microsoft Certified Azure Fundamentals in Az 900

Microsoft