Deepanshu Pandey

Deepanshu Pandey

5+ years of experience as Production Support Engg. leveraging tools like Puppet, GitLab, Axway, Splunk, Dynatrace, Xymon and Atlassian Tools (Jira, confluence, bitbucket). Throughout my career, I have demonstrated a proficiency in configuring, customizing, and optimizing tools to meet the unique needs of diverse projects. I possess a deep understanding of Agile methodologies and have effectively integrated them into the development lifecycle, ensuring seamless project management and enhanced team productivity.

📧 Email📱 +91 8979835008📍 Noida, India

⚡ Skills

PuppetGitLabAxwaySplunkDynatraceXymonJiraconfluencebitbucketAgile methodologiesGitAzureJenkinsTidalShell ScriptingLinuxAWSAnsiblePrometheusGrafanaSolarWindsNginxSQLService NowJSMLDAPSonar

💼 Experience

Production Support Engg. @ NetSpend

Jan 2024 — Present

  • Orchestrated 26 rapid release deployments annually across PROD and CERT environments, achieving 100% success rate and maintaining zero production downtime.
  • Managed a Puppet-based configuration management system for a fleet of 500 Linux nodes, ensuring 100% configuration consistency across Dev, QA, and Production
  • GitOps workflow for puppet using GitLab , enabling automated code deployments and peer-reviewed infrastructure changes.
  • Troubleshoot issues related to puppet.
  • Deployed Multiple microservices and F5 using puppet.
  • Application Support: Ensuring that deployed applications function correctly and efficiently.
  • Incident & Problem Management: Conducting analysis, investigation, diagnosis, and problem-solving to identify, troubleshoot, and resolve production issues.
  • Service Level Management: Assisting Service Managers in delivering services while meeting service level agreements (SLAs).
  • Performed hotfix deployments to resolve critical production issues.
  • Ensures that issues are fully documented within the relevant reporting systems.
  • Managed and updated property and configuration files for production and certification environments.
  • Handled secure property configurations using Vault.
  • Conducted application restarts and coordinated server reboots for scheduled patching activities.
  • Proactively monitored applications and infrastructure using tools such as Dynatrace, Splunk, Xymon, and other relevant production support channels.
  • Configured F5 load balancers, vanity URL redirects, proxy passes, and Apache setups.
  • Managed job lifecycle operations (promotion, pausing, restarts) within Tidal Scheduler as needed.
  • Upgrade tools tidal and Axway on Linux machines.
  • Create new Axway Setups for different clients and also resolve issues in case of transmission failures or partner requests.
  • Performed disk space cleanup and provisioned additional storage as required.
  • Set up new applications, including configurations for F5, port management, property and conf files, and monitoring dashboards.
  • Acted as a liaison with external partners (e.g., PFG, associations, banks) to resolve issues and coordinate maintenance activities.

Atlassian DevOps @ Publicis Resources

May 2021 — Jan 2024

  • Experience with CI/CD tools like Jenkins.
  • Experience with configuration management tools with Ansible.
  • Resolved critical application outages through in-depth root cause analysis and strategic bug fixes, reducing system downtime by 25% and ensuring continuous service for 10,000+ users.
  • Patching support for applications of Linux.
  • Installation, setup, maintenance, Upgrade, backup & recovery on Linux server applications.
  • Upgrade applications to latest versions.
  • Migration support for applications from one server to another.
  • Monitoring of application / server using Prometheus/Grafana and SolarWinds.
  • Hosting applications environments includes Nginx.
  • Basic understanding of Database concepts & SQL queries.
  • Incident Management support using Service Now and JSM.
  • Change DNS of Applications.
  • Resolve LDAP connectivity issue in applications.
  • Sonar administrator.
  • Debug sonar issues and encryption in sonar.
  • Setup complete application from scratch on server.

🎓 Education

MBA

Aligarh Muslim University

Graduated: 2019

Bachelor’s in science

Aligarh Muslim University

Graduated: 2016