D
Deepanshu Pandey
5+ years of experience as site reliability Engg. leveraging tools like Puppet, GitLab, Axway, Splunk, Dynatrace, Xymon and Atlassian Tools (Jira, confluence, b…
5+ years of experience as site reliability Engg. leveraging tools like Puppet, GitLab, Axway, Splunk, Dynatrace, Xymon and Atlassian Tools (Jira, confluence, bitbucket). Throughout my career, I have demonstrated a proficiency in configuring, customizing, and optimizing tools to meet the unique needs of diverse projects. I possess a deep understanding of Agile methodologies and have eAectively integrated them into the development lifecycle, ensuring seamless project management and enhanced team productivity.
GitAzureJenkinsPuppetTidalShell ScriptingDynatraceXymonLinuxJiraAxway
Site Reliability Engg. (Production Support)
NetSpend
Jan 2024 – Present
- Orchestrated 26 rapid release deployments annually across PROD and CERT environments, achieving 100% success rate and maintaining zero production downtime.
- Managed a Puppet-based configuration management system for a fleet of 500 Linux nodes, ensuring 100% configuration consistency across Dev, QA, and Production GitOps workflow for puppet using GitLab , enabling automated code deployments and peer-reviewed infrastructure changes.
- Troubleshoot issues related to puppet.
- Deployed Multiple microservices and F5 using puppet.
- Application Support: Ensuring that deployed applications function correctly and eAiciently.
- Incident & Problem Management: Conducting analysis, investigation, diagnosis, and problem-solving to identify, troubleshoot, and resolve production issues.
- Service Level Management: Assisting Service Managers in delivering services while meeting service level agreements (SLAs).
- Performed hotfix deployments to resolve critical production issues.
- Ensures that issues are fully documented within the relevant reporting systems.
- Managed and updated property and configuration files for production and certification environments.
- Handled secure property configurations using Vault.
- Conducted application restarts and coordinated server reboots for scheduled patching activities.
- Proactively monitored applications and infrastructure using tools such as Dynatrace, Splunk, Xymon, and other relevant production support channels.
- Configured F5 load balancers, vanity URL redirects, proxy passes, and Apache setups.
- Managed job lifecycle operations (promotion, pausing, restarts) within Tidal Scheduler as needed.
- Upgrade tools tidal and Axway on Linux machines.
- Create new Axway Setups for diAerent clients and also resolve issues in case of transmission failures or partner requests.
- Performed disk space cleanup and provisioned additional storage as required.
- Set up new applications, including configurations for F5, port management, property and conf files, and monitoring dashboards.
- Acted as a liaison with external partners (e.g., PFG, associations, banks) to resolve issues and coordinate maintenance activities.
Atlassian DevOps
Publicis Resources
May 2021 – Jan 2024
- Experience with CI/CD tools like Jenkins.
- Experience with configuration management tools with Ansible.
- Resolved critical application outages through in-depth root cause analysis and strategic bug fixes, reducing system downtime by 25% and ensuring continuous service for 10,000+ users.
- Patching support for applications of Linux.
- Installation, setup, maintenance, Upgrade, backup & recovery on Linux server applications.
- Upgrade applications to latest versions.
- Migration support for applications from one server to another.
- Monitoring of application / server using Prometheus/Grafana and SolarWinds.
- Hosting applications environments includes Nginx.
- Basic understanding of Database concepts & SQL queries.
- Incident Management support using Service Now and JSM.
- Change DNS of Applications.
- Resolve LDAP connectivity issue in applications.
- Sonar administrator.
- Debug sonar issues and encryption in sonar.
- Setup complete application from scratch on server.
Aligarh Muslim University
MBA
2019
Aligarh Muslim University
Bachelor’s in science
2016
Microsoft
Microsoft Certified Azure Fundamentals-Az 900